SDG Warranty Policy
SDG is a retail provider of various manufacturers products. SDG guarantees the products sold by SDG under a series of warranties issued by the original manufacturer of each item for manufacturing defects. Under the warranty policies, product believed to be a manufacturing defect will be repaired and/or replaced upon inspection of the issue. The customer is responsible for shipping the product to SDG or to the original manufacturer for inspection. At the discretion of SDG, if the issue is deemed a manufacturing defect, the product will be repaired and/or replaced and returned to the customer at no cost via standard ground shipping. Free replacement products cannot be sent until an assessment of the supposed defective product is made. At the discretion of SDG, if the received product is deemed not to be a manufacturing defect, the customer will be notified and the product may be repaired and/or replaced at the customer’s expense. Shipping charges will be the customer’s responsibility for any items needing expedited shipping. Issues that are not covered under the warranties include but are not limited to:
- Mistreatment of product
- Unauthorized alteration
- Natural disasters
- Failure to follow product instruction sheets & labeling
- Incorrect use
- Theft
- Loss
- Vandalism
- Destruction
- Damages occurred while in transit
- Normal use wear and tear
Terms & Conditions
Upon the acceptance of delivery, you agree that the package(s) have arrived without any visible shipping damage. If shipping damage is noted, sign for the delivery as damaged and contact SDG immediately. Failure to sign for the package(s) as damaged, refusal of the package, or neglecting to note after 3 business days any damage that may have occurred during the shipping process will be treated as a warranty claim and are subject to the terms and conditions of our warranty. The option to issue a return label/call tag is at the discretion of SDG for any warranty or claim situation and any product outside of 72 hours will not have the option for a return label/call tag.
SDG reserves the right to request documentation in the form of photos, copies of packing slips and the like to ensure the issue is resolved promptly. “Standard questions” may also be asked in order to provide accurate and timely customer service. Failure to provide the necessary information requested by a SDG Representative may delay the claim process. An RMA/Case number may be issued depending on the warranty/claim. This number must be used in regards to all correspondence with the issue and adhered to any packaging sent to SDG for assessment. Failure to adhere RMA/Case information to a package will delay the claim/warranty process.
Returns
Should you need to return a product due to order cancellation or any reason other than a warranty matter, SDG reserves the right to carry out a full inspection of the product before accepting the return. All returns of this nature must be noted to a SDG Representative 72 hours after receipt of the product and are susceptible to a 25% restocking fee/charge. Outbound shipping charges will not be refunded and return shipping costs/fees are the responsibility of the customer.
Please Note: Regarding hard shipping cases – the hard shipping cases carried by SDG are designed for specific products. The use of hard shipping cases for products not designed for or confirmed to fit within a shipping case is solely the responsibility of the customer. Returns due to sizing issues are subject to a 25% restocking fee and the case MUST be in sellable condition, free of scuffs and abrasions. If it is not considered resellable, the refund request will be denied and the client is responsible for any return shipping cost.
SDG will not accept the return of a used or custom made product or graphic. Products should be returned in the manner in which it was received. Outbound shipping charges will not be refunded and return shipping costs/fees are the responsibility of the customer.
To return a product, simply contact your SDG’s representative or call 405-270-0060 for specific instructions. Returns received without prior notification risk delayed processing and additional shipping fees.
Cancellations
Order cancellations must be confirmed and approved by a SDG Representative. The cancellation of a production order for which SDG Displays has produced or ordered raw materials may result in SDG fully charging for materials and labor, or imposing a minimum cancellation fee of up to 50% of the purchase/sale price.
SDG reserves the right to change prices or product designs as well as discontinue a product at any time without further notice. If a product is noted as defective that is a discontinued product, an exchange to an equivalent product will be offered or an upgrade to a premium product (at the discretion of SDG) will be available with the customer responsible for the difference in cost.
SDG Customer Service Hotline
(405) 270-0060
9 am to 4:00 pm CST